Last updated: 01.05.2026

1. Scope

1.1. These Consumer Terms of Sale (“Terms”) apply to products sold by Innore OÜ (“Innore”) to consumers through the online store on the EU domain.

1.2. These Terms apply only to consumers, meaning natural persons acting for purposes outside their trade, business or profession.

1.3. If the purchaser is a legal entity or a natural person acting in the course of trade, business or profession, Innore’s B2B General Terms apply.

1.4. The Estonian-language version is binding for Estonian consumers. Versions published in other languages are informative and, in case of legal conflict, the Estonian text prevails.

2. Seller Information

• Company name: Innore OÜ
• Registration code: 14079548
• VAT number: EE101903255
• Registered address and warehouse: Nirgi tee 9, Reola, Kambja vald, Tartumaa, 61713, Estonia
• Email: info@innore.eu
• Phone: +372 58504434
• Website: www.innore.eu

3. Product Categories and Sales Channels

3.1. Product Categories

Innore offers two types of products to consumers:

a) Standard Products – stock or standard products that are pre-manufactured and whose final dimensions or structural composition are not determined by inputs provided by the consumer;

b) Configurator Products – non-prefabricated products manufactured on the basis of the consumer’s individual measurements, openings, drawings, colour, glass type, handrail type or other inputs submitted through the online configurator, where these inputs determine the dimensions, appearance and structural parameters of the manufactured product.

3.2. Sales Channels

Innore uses two separate sales channels corresponding to the two product types:

a) Webshop channel (Standard Products): The consumer adds a Standard Product to the cart and places the order through self-service checkout with immediate payment. The contract of sale is concluded through the webshop interface.

b) Configurator and Customer Portal channel (Configurator Products): The consumer submits a request through the configurator. An Innore sales representative reviews the request, may propose amendments, and subsequently issues a price offer to the consumer. The contract of sale is concluded in the customer portal after the consumer confirms the price offer.

3.3. Products where the consumer only selects from pre-defined standard variants (e.g. colour from a finished-product palette) without determining the dimensions or structural parameters of the product are not Configurator Products.

3.4. Product images, renderings, drawings and descriptions are illustrative. The final dimensions, details and finish of a Configurator Product are determined by the confirmed price offer and technical data.

4. Requests, Orders and Formation of Contract

4.1. Webshop Channel (Standard Products)

4.1.1. An order placed through the webshop checkout is a binding offer by the consumer to purchase the Standard Product.

4.1.2. Before the consumer finally confirms the order, the following information is presented clearly and prominently:

• main characteristics of the product;
• total price including VAT;
• payment terms;
• collection method (in this channel: consumer collection at Innore’s warehouse in Reola, Estonia – see section 6);
• estimated time of product readiness;
• information on the right of withdrawal.

4.1.3. The contract of sale is concluded when the consumer has confirmed the order in the webshop, Innore has accepted payment, and Innore has sent an order confirmation in a form allowing written reproduction.

4.2. Configurator and Customer Portal Channel (Configurator Products)

4.2.1. A request submitted through the configurator is not a binding order or offer. The consumer may withdraw the request and the subsequent process at any time until the price offer has been confirmed.

4.2.2. The sales process takes place through the following steps:

1. The consumer submits a request through the configurator (measurements, opening data, colour, glass type, handrail type, etc.);
2. An Innore sales representative reviews the request and may propose amendments on technical, manufacturing or availability grounds;
3. The consumer reviews the amended request in the customer portal and confirms any amendments proposed by Innore;
4. Innore issues a price offer to the consumer, including the final price, delivery costs (if pre-agreed) and any other services agreed with the consumer;
5. The consumer reviews the price offer in the customer portal and confirms it by clicking “Confirm offer” (or equivalent);
6. The consumer makes payment in accordance with the payment terms set out in the price offer;
7. Innore commences manufacturing after payment has been received.

4.2.3. The contract of sale is concluded at step 5 – at the moment the consumer confirms the price offer in the customer portal.

4.2.4. When confirming the price offer in the customer portal, the consumer must separately confirm, by dedicated checkboxes:

• agreement with these Terms and the Privacy Policy;
• awareness that Configurator Products are not subject to the 14-day right of withdrawal (see section 7.6).

4.2.5. Until the consumer has confirmed the price offer under section 4.2.2 step 5, no contract exists and neither party is bound.

4.3. Refusal of Orders

Innore may refuse an order or request in case of an obvious error, technical inconsistency, incorrect price, inaccurate measurements, manufacturing impossibility or any other circumstance preventing proper fulfilment.

5. Prices and Payment

5.1. Webshop Channel

5.1.1. Prices shown to consumers in the webshop cart, including VAT, are displayed before the order is finally confirmed.

5.1.2. Standard Products sold through the webshop channel are handed over to the consumer on-site at Innore’s warehouse in Reola, Estonia – see section 6.1. Innore does not offer delivery or installation services through the webshop. If the consumer wishes to arrange transport or other additional services, these can be agreed separately with an Innore representative after the order is placed.

5.2. Configurator and Customer Portal Channel

5.2.1. The prices shown in the configurator (including VAT) are indicative and reflect only the product price, without delivery, installation or other additional services. The final price is set out in the price offer issued by Innore.

5.2.2. The price offer presents clearly to the consumer:

• the final product price including VAT;
• delivery charges (if the consumer has requested delivery by Innore);
• any other agreed additional service charges;
• payment method and payment terms;
• estimated time of product readiness and/or delivery.

5.2.3. Manufacturing of Configurator Products begins after payment has been received in full, unless the price offer sets out different written arrangements (e.g. payment in instalments).

6. Delivery and Transfer of Risk

6.1. Webshop Channel (Standard Products) – On-site Handover

6.1.1. The seller under these Terms is Innore OÜ. Standard Products ordered through the webshop are handed over to the consumer on-site at Innore’s warehouse:

Nirgi tee 9, Reola, Kambja vald, Tartumaa, 61713, Estonia

In exceptional cases, an alternative pickup location may be agreed separately with the consumer after the order is placed.

6.1.2. The risk of loss of or damage to the goods passes to the consumer at the moment the consumer, or a third party designated by the consumer, takes physical delivery of the product from Innore.

6.1.3. Estimated time of readiness is shown to the consumer in the webshop before the order is confirmed. Unless the parties have expressly agreed a specific date, Innore will notify the consumer that the product is ready for collection no later than 30 days from the conclusion of the contract.

6.1.4. If the consumer does not collect the goods within 14 days of Innore’s notification of readiness, Innore may charge reasonable storage fees.

6.1.5. If the consumer wishes to arrange delivery (including courier or freight services), this is agreed separately after the order is placed. The terms of transport – who selects the carrier and when risk passes to the consumer – are determined by that separate arrangement. Where Innore arranges transport (including recommending or booking a carrier on behalf of the consumer), the risk does not pass to the consumer until the product has been physically delivered to the consumer or a person designated by the consumer.

6.2. Configurator and Customer Portal Channel (Configurator Products)

6.2.1. The delivery method, delivery charges and estimated delivery time for Configurator Products are set out in the price offer.

6.2.2. The risk of loss of or damage to the goods passes to the consumer as follows:

• where Innore arranges transport to the consumer (or to a person designated by the consumer, other than the carrier), the risk passes when the goods are delivered to the consumer or such person;
• where the consumer independently arranges transport through a carrier not offered by Innore, the risk passes on handover to that carrier;
• where the consumer collects the goods in person at the Innore pickup location (see section 6.1.1), the risk passes on handover to the consumer.

6.3. Late Delivery

If Innore fails to deliver a Standard Product by the agreed date or within the 30-day period in section 6.1.3, the consumer may grant an additional reasonable delivery period. If this additional period also passes without delivery, the consumer is entitled to withdraw from the contract and receive a full refund.

For Configurator Products, the delivery time set out in the confirmed price offer applies. If Innore materially exceeds this time, the consumer has equivalent rights.

7. Right of Withdrawal

7.1. Right of withdrawal for Standard Products

For Standard Products, the consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period starts on the day when the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the product.

7.2. Exercising the right of withdrawal

To withdraw, the consumer must send Innore a clear and unequivocal statement in a format allowing written reproduction (e.g. by email to info@innore.eu). The statement must be sent before the expiry of the 14-day withdrawal period.

The consumer may also use the standard withdrawal form in Annex 1 of these Terms, but this is not mandatory.

7.3. Returning the product

The consumer must return the Standard Product without undue delay and no later than 14 days after sending the withdrawal notice.

The consumer bears the direct cost of returning the Standard Product unless stated otherwise in the online store.

7.4. Liability for diminished value

The consumer is liable only for any diminished value of the product resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.

7.5. Reimbursement

Innore will reimburse all payments received from the consumer, including the costs of delivery (except for supplementary costs resulting from the consumer’s choice of a delivery type other than the least expensive standard delivery), without undue delay and no later than 14 days after receiving the withdrawal notice.

Innore may withhold reimbursement until the product has been returned or the consumer has supplied evidence of return, whichever is the earliest.

The refund is made using the same means of payment as the original transaction unless the consumer has expressly agreed otherwise.

7.6. The right of withdrawal DOES NOT APPLY to Configurator Products

A Configurator Product is a non-prefabricated product manufactured on the basis of the consumer’s individual measurements, openings, colour, glass, handrail or other specifications. The statutory 14-day right of withdrawal does not apply to Configurator Products (Estonian Law of Obligations Act § 53⁴(2)(3) and Directive 2011/83/EU, Article 16(c)).

When confirming the price offer in the customer portal, the consumer must confirm by a dedicated checkbox their awareness that the right of withdrawal does not apply. Confirmation of the price offer is not possible without this acknowledgement.

Since no contract of sale exists for a Configurator Product until the price offer is confirmed in the customer portal, the consumer may abandon the configurator request or the subsequent pre-contract process at any time before that moment, without consequence.

7.7. Mixed orders

If one order contains both Standard Products and Configurator Products, the right of withdrawal applies only to the Standard Products.

7.8. 12-month extension

If Innore has not properly informed the consumer of the right of withdrawal before the purchase, the withdrawal period is extended by 12 months after the end of the original 14-day period.

8. Consumer’s Responsibility for Measurements and Input Data

8.1. The consumer is responsible for the accuracy of all measurements, drawings, selections and other input provided for Configurator Products.

8.2. Innore is not responsible for errors, unsuitability or non-conformity to the extent caused by incorrect measurements, incorrect input data or solutions approved by the consumer.

8.3. Before production commences, Innore sends the consumer a technical summary of the order for confirmation. The consumer’s confirmation is the binding basis for manufacturing.

9. Conformity and Complaints

9.1. Conformity with contract

Innore is liable for the product’s conformity with the contract, including that the product corresponds to the characteristics agreed in the contract and publicly described, and is suitable for ordinary use.

9.2. Complaint periods

The consumer’s statutory complaint period depends on the consumer’s country of habitual residence:

• Estonia: 2 years from delivery of the product (Law of Obligations Act § 218(2)). The consumer must notify the seller of the defect within 2 months of discovery (Law of Obligations Act § 220(1)). A defect that appears within the first 12 months is presumed to have existed at the time of delivery.
• Sweden: 3 years from delivery of the product (konsumentköplagen). A complaint submitted within 2 months is always deemed timely. A defect that appears within the first 2 years is presumed to have existed at the time of delivery.
• Finland: The seller is liable for non-conformity during the reasonably expected lifespan of the product. Finnish consumer protection law (kuluttajansuojalaki) does not set a fixed upper limit on liability; the limit is determined by the product’s expected useful life. Stair railings and handrails are, under Finnish law, reasonably expected to last well over 10 years. Defects must be reported within a reasonable time from discovery, and notification within 2 months is always considered timely.
• Other EU/EEA countries: mandatory consumer protection rules of the respective country apply, providing at least the 2-year liability period set out in EU Directive 2019/771.

9.3. Submitting a complaint

Complaints must be submitted by email to info@innore.eu and must contain:

• consumer’s name and contact details;
• order number and date of purchase;
• description of the defect;
• photos of the defect, where possible;
• the consumer’s requested remedy (repair, replacement, price reduction or termination).

9.4. Innore’s obligation to respond

Innore responds in writing to a written complaint from an Estonian consumer within 15 days of receipt (Consumer Protection Act § 19(6)). If the complaint cannot be resolved within this period, the consumer is notified of the reasons for the delay and of a new deadline. For consumers resident in other countries, Innore responds within the time required by that country’s law, generally within 15 working days.

9.5. Consumer’s remedies

In case of a defect, the consumer may, according to applicable law, demand:

• free repair of the product;
• replacement with a defect-free product;
• a price reduction;
• termination of the contract (where the defect is not minor).

These Terms do not limit any mandatory statutory consumer rights.

10. Installation and Use

10.1. Unless installation services have been expressly agreed in writing, the consumer is responsible for installation, use, and compliance with local building and safety requirements.

10.2. Innore is not liable for damage resulting from incorrect installation, misuse, insufficient maintenance or normal wear and tear.

10.3. Innore provides installation instructions with the product where applicable.

11. Limitation of Liability

11.1. Innore is liable to the consumer to the extent provided by applicable law.

11.2. These Terms do not exclude or limit any liability that cannot be excluded in relation to consumers under applicable law, including liability for personal injury and for intentional or grossly negligent conduct.

11.3. Innore is not liable for loss of profit, project delay or other indirect or consequential loss to the extent such limitation is permitted by applicable law in relation to consumers.

12. Personal Data

12.1. Innore processes personal data for order fulfilment, customer communication, invoicing, delivery arrangements, handling of complaints, and compliance with legal obligations.

12.2. Further information on the processing of personal data is set out in Innore’s Privacy Policy, available at www.innore.eu/privacy.

13. Force Majeure

13.1. Neither party is liable for non-performance caused by force majeure events (natural disasters, warfare, mass labour disruptions, decisions of public authorities, general transport disruption, energy crises, etc.).

13.2. In case of force majeure, Innore’s delivery time is extended by the duration of the obstacle and its reasonable consequences. If the obstacle lasts more than 60 days, either party may terminate the contract, and the consumer receives a full refund.

14. Governing Law and Disputes

14.1. These Terms are governed by the laws of Estonia.

14.2. If the consumer has their habitual residence in another EU/EEA country, the choice of Estonian law does not deprive the consumer of the mandatory consumer protection of that country (Rome I Regulation, Article 6).

14.3. Disputes shall first be addressed through negotiations.

14.4. Alternative dispute resolution bodies:

• Estonia: Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority, www.komisjon.ee, komisjon@tarbijakaitse.ee, Endla 10a, 10142 Tallinn.
• Sweden: Allmänna reklamationsnämnden (ARN), www.arn.se, Box 174, 101 23 Stockholm.
• Finland: Kuluttajariitalautakunta, www.kuluttajariita.fi, Hämeentie 3, 00530 Helsinki.
• Other EU countries: the competent consumer dispute resolution body of the relevant country. Further information: European Consumer Centres Network (ECC-Net).

Innore has not undertaken a commitment to resolve disputes through any specific ADR body, but participates in proceedings of the Consumer Disputes Committee in the case of complaints by Estonian consumers.

14.5. If the dispute cannot be resolved through negotiations or ADR proceedings, the consumer may turn to the competent court. The consumer has the right to bring proceedings in the court of their country of residence.

15. Amendments

15.1. Innore may update these Terms from time to time. The version in force at the time the order is placed applies to that order.

15.2. Innore will notify registered customers of material changes by email at least 30 days before the changes take effect.

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ANNEX 1: Standard Withdrawal Form

(This form must only be completed and returned if you wish to withdraw from the contract.)

Recipient	Innore OÜ Nirgi tee 9, Reola, Kambja vald, Tartumaa, 61713, Estonia info@innore.eu
Notice	I hereby give notice that I withdraw from the contract of sale of the following goods:
Product description
Order number
Order date
Date of receipt of goods
Customer name
Customer address
Customer signature (only if submitted on paper)
Date

Consumer Terms of Sale — Innore Online Store (Norway)

Last updated: 01.05.2026

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1. Scope

1.1. These Consumer Terms of Sale (“Terms”) apply to products sold by INNORE AS (“Innore”) to consumers through the Norwegian online store or otherwise directed at consumers in Norway.

1.2. These Terms apply only to consumers, meaning natural persons acting for purposes outside their trade, business or profession.

1.3. Business customers are governed by Innore AS’s separate B2B General Terms.

2. Seller Information

INNORE AS

• Registration number: 819 337 772
• VAT number: 819 337 772 MVA
• Registered address: Busedal 17, 1925 Blaker, Norge
• Warehouse address: Fallaveien 55, 1900 Fetsund, Norge
• Email: info@innore.eu
• Phone: +47 40342841
• Website: www.innore.no
• Managing Director: Tõnis Kaukvere
• Innehar sentral godkjenning for prosjektering av konstruksjonssikkerhet i tiltaksklasse 2 og utførelse av montering av bærende metall- eller betongkonstruksjoner i tiltaksklasse 2.

3. Product Categories and Sales Channels

3.1. Product Categories

Innore offers two types of products to consumers:

a) Standard Products — stock or standard products that are pre-manufactured and whose final dimensions or structural composition are not determined by inputs from the consumer.

b) Configurator Products — non-prefabricated products manufactured based on the consumer’s individual measurements, openings, drawings, colour, glass type, handrail type or other inputs submitted through the online configurator, where these inputs determine the dimensions, appearance and structural parameters of the manufactured product.

3.2. Sales Channels

Innore uses two separate sales channels:

a) Webshop channel (Standard Products): The consumer adds a Standard Product to the cart and completes the order through self-service checkout with immediate payment. The contract of sale is concluded through the webshop.

b) Configurator and Customer Portal channel (Configurator Products): The consumer submits a request through the configurator. An Innore sales representative reviews the request, may propose amendments, and subsequently issues a price offer. The contract of sale is concluded in the customer portal after the consumer confirms the price offer.

3.3. Products where the consumer only selects from pre-defined standard variants (e.g. a colour from a fixed palette) without determining the product’s dimensions or structural parameters, are not Configurator Products.

3.4. Product images, renderings, drawings and descriptions are illustrative. The final dimensions, details and finish of a Configurator Product are determined by the confirmed price offer and technical data.

4. Orders and Formation of Contract

4.1. Webshop Channel (Standard Products)

4.1.1. An order placed through the webshop checkout is a binding offer by the consumer to purchase the Standard Product.

4.1.2. Before the consumer confirms the order, the following information is presented clearly:

• main characteristics of the product
• total price including all taxes and Norwegian VAT
• payment terms
• collection method (in this channel: on-site pickup – see section 6)
• estimated readiness time
• information about the right of cancellation.

4.1.3. The contract of sale is concluded when the consumer has confirmed the order in the webshop, Innore has received payment, and Innore has sent an order confirmation in a durable medium.

4.2. Configurator and Customer Portal Channel

4.2.1. A request submitted through the configurator is not a binding order or offer. The consumer may withdraw the request and the subsequent process at any time until the price offer has been confirmed.

4.2.2. The sales process takes place through the following steps:

1. The consumer submits a request through the configurator (measurements, opening data, colour, glass type, handrail type, etc.)
2. An Innore sales representative reviews the request and may propose amendments on technical, manufacturing or availability grounds
3. The consumer reviews the amended request in the customer portal and confirms any amendments
4. Innore issues a price offer, including the final price, delivery costs (if pre-agreed) and any other services agreed with the consumer
5. The consumer reviews the price offer in the customer portal and confirms it by clicking “Confirm offer” (or equivalent)
6. The consumer makes payment in accordance with the payment terms set out in the price offer
7. Innore commences manufacturing after payment has been received.

4.2.3. The contract of sale is concluded at step 5 – at the moment the consumer confirms the price offer in the customer portal.

4.2.4. When confirming the price offer in the customer portal, the consumer must separately confirm, by dedicated checkboxes:

• agreement with these Terms and the Privacy Policy
• awareness that Configurator Products are not subject to the right of cancellation (see section 7.6).

4.2.5. Until the consumer has confirmed the price offer under section 4.2.2 step 5, no contract exists and neither party is bound.

4.3. Refusal of Orders

Innore may refuse an order or request in case of an obvious error, technical inconsistency, incorrect price, inaccurate measurements, manufacturing impossibility or other circumstances preventing proper fulfilment.

5. Prices and Payment

5.1. Webshop Channel

5.1.1. Prices shown to the consumer in the webshop cart include Norwegian VAT and are displayed before the order is finally confirmed.

5.1.2. Standard Products sold through the webshop are handed over locally at Innore’s warehouse at Fallaveien 55, 1900 Fetsund (or at another location stated in the order confirmation). Innore does not offer delivery or installation services through the webshop. If the consumer wishes transport or other additional services, these may be agreed separately with an Innore representative after the order is placed.

5.2. Configurator and Customer Portal Channel

5.2.1. Prices shown in the configurator (including VAT) are indicative and reflect only the product price, without delivery, installation or other additional services. The final price is set out in the price offer issued by Innore.

5.2.2. The price offer presents clearly to the consumer:

• the final product price including all applicable taxes
• delivery charges (if the consumer has requested delivery by Innore)
• any other agreed additional service charges
• payment method and payment terms
• estimated readiness and/or delivery time.

5.2.3. Manufacturing of Configurator Products begins after payment has been received in full, unless the price offer sets out other written arrangements.

6. Delivery and Transfer of Risk

6.1. On-site Handover

6.1.1. Standard Products ordered through the webshop are handed over to the consumer at Innore’s warehouse:

Fallaveien 55, 1900 Fetsund, Norway

6.1.2. The risk of loss of or damage to the goods passes to the consumer at the moment the consumer, or a third party designated by the consumer, takes physical delivery of the product from Innore.

6.1.3. The estimated readiness time is shown to the consumer in the webshop before the order is confirmed and in the order confirmation. Unless the parties have agreed on a specific date, Innore will notify the consumer that the product is ready for collection no later than 30 days after conclusion of the contract.

6.1.4. If the consumer does not collect the goods within 14 days after Innore’s notification of readiness, Innore may charge reasonable storage fees.

6.1.5. If the consumer wishes delivery, this is agreed separately after the order is placed. The terms of transport – who selects the carrier and when risk passes – are determined by that separate arrangement. Where Innore arranges transport (including recommending or booking a carrier on behalf of the consumer), the risk does not pass to the consumer until the product has been physically delivered to the consumer or a person designated by the consumer.

6.2. Konfigurator- og kundeportalkanalen (Konfiguratorprodukter)

6.2.1. The delivery method, delivery charges and estimated delivery time for Configurator Products are set out in the price offer.

6.2.2. The risk of loss of or damage to the goods passes to the consumer as follows:

• where Innore arranges transport to the consumer (or to a person designated by the consumer, other than the carrier), the risk passes when the goods are delivered to the consumer or such person
• where the consumer independently arranges transport through a carrier not offered by Innore, the risk passes on handover to that carrier, to the extent permitted by applicable law
• where the consumer collects the product in person at Fallaveien 55, Fetsund, the risk passes on handover to the consumer.

6.3. Late Delivery

If Innore fails to deliver a Standard Product by the agreed date or within the 30-day period in section 6.1.3, the consumer may grant an additional reasonable delivery period. If this additional period also passes without delivery, the consumer is entitled to terminate the contract and receive a full refund. For Configurator Products, the delivery time set out in the confirmed price offer applies. If Innore materially exceeds this time, the consumer has equivalent rights.

7. Right to Cancel

7.1. Right to Cancel for Standard Products

For Standard Products, the consumer has a statutory right to cancel the contract within 14 days without giving any reason. The cancellation period runs from the day when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.

7.2. Exercising the Right to Cancel

To exercise the right to cancel, the consumer must send Innore a clear and unequivocal statement on a durable medium (e.g. by email to info@innore.eu) before the 14-day period expires. The consumer may use the standard cancellation form attached as Annex 1, but this is not mandatory.

7.3. Returning the Product

The consumer must return the Standard Product without undue delay and no later than 14 days after sending the cancellation notice. The consumer bears the direct costs of returning the product, unless the webshop states otherwise.

7.4. Liability for Diminished Value

The consumer is liable only for any diminished value of the goods resulting from handling the goods other than what is necessary to establish their nature, characteristics and functioning.

7.5. Reimbursement

Innore reimburses all payments received from the consumer, including standard delivery costs (except for additional costs arising from the consumer’s choice of a delivery type other than the least expensive standard delivery), without undue delay and no later than 14 days after receiving the cancellation notice. Innore may withhold reimbursement until the goods have been returned or the consumer has provided evidence of return, whichever is earlier. The refund is issued using the same payment method as the original transaction, unless the consumer has expressly agreed otherwise.

7.6. The Right to Cancel DOES NOT APPLY to Configurator Products

A Configurator Product is a non-prefabricated product manufactured according to the consumer’s individual measurements, openings, colour, glass, handrail or other specifications. The statutory 14-day right to cancel does not apply to Configurator Products (angrerettloven § 22 letter f).

When confirming the price offer in the customer portal, the consumer must confirm by a dedicated checkbox that they are aware the right to cancel does not apply. Confirmation of the price offer is not possible without this acknowledgement.

Since no contract of sale exists for a Configurator Product until the price offer is confirmed in the customer portal, the consumer may abandon the configurator request or the subsequent process at any time before that moment without consequence.

7.7. Mixed Orders

If one order contains both Standard Products and Configurator Products, the right to cancel applies only to the Standard Products.

7.8. Extension if Information Not Provided

If Innore has not properly informed the consumer of the right to cancel before the purchase, the cancellation period is extended by 12 months after the end of the original 14-day period (angrerettloven § 21).

8. Consumer’s Responsibility for Measurements and Input Data

8.1. The consumer is responsible for the accuracy of all measurements, drawings, selections and other input provided for Configurator Products.

8.2. Innore is not responsible for errors, unsuitability or non-conformity caused by incorrect measurements, incorrect input data or solutions approved by the consumer.

8.3. Before production begins, Innore sends the consumer a technical summary of the order for confirmation. The consumer’s confirmation is the basis for manufacturing.

9. Defects and Complaints

9.1. Complaint Period

Norwegian consumers have the right to complain under forbrukerkjøpsloven § 27:

• 2 years from receipt of the goods, for goods intended to last a shorter period
• 5 years from receipt of the goods, for goods intended to last substantially longer than two years.

Stair railings, handrails, balcony railings and similar products supplied by Innore are intended to last substantially longer than two years. The 5-year complaint period therefore applies to these products.

9.2. Time to Notify

The consumer must notify within a reasonable time after discovering the defect or when it ought to have been discovered. A complaint submitted within two months of the consumer discovering the defect is always considered timely.

9.3. How to Complain

Complaints should be submitted by email to info@innore.eu and contain:

• consumer’s name and contact details
• order number and date of purchase
• description of the defect
• photos of the defect, where possible
• the consumer’s requested remedy (repair, replacement, price reduction or termination).

9.4. Consumer’s Remedies

In case of a defect, the consumer may demand:

• free repair of the defect
• replacement with a defect-free product
• a price reduction
• termination of the contract (where the defect is not minor)
• compensation for loss suffered as a result of the defect, in accordance with forbrukerkjøpsloven chapter 9.

These Terms do not limit any mandatory rights the consumer has under Norwegian law.

9.5. Innore’s Response Time

Innore responds to written complaints without undue delay and no later than 15 working days from receipt.

10. Installation and Use

10.1. Innore does not as a rule offer installation services. Unless installation services have been expressly agreed in writing, the consumer is responsible for installation, use and compliance with local building and safety requirements (including Byggteknisk forskrift, TEK17).

10.2. Innore is not liable for damage resulting from incorrect installation, misuse, insufficient maintenance or normal wear and tear.

10.3. Innore supplies installation instructions and FDV documentation (Forvaltning, Drift, Vedlikehold) for the product.

11. Limitation of Liability

11.1. Innore is liable to the consumer to the extent provided by mandatory Norwegian consumer protection law.

11.2. These Terms do not exclude or limit any liability that cannot be excluded in relation to consumers under applicable law, including liability for personal injury and for intentional or grossly negligent conduct.

11.3. Innore is not liable for loss of profit, project delay or other indirect or consequential loss, to the extent such limitation is permitted by applicable law in relation to consumers.

11.4. Innore maintains valid business and product liability insurance in the Nordic region with a minimum insured sum of 150G (Norwegian National Insurance base amount).

12. Personal Data

12.1. Innore processes personal data for order fulfilment, customer communication, invoicing, delivery arrangements, handling of complaints, and compliance with legal obligations.

12.2. Further information on the processing of personal data is set out in Innore’s Privacy Policy.

13. Force majeure

13.1. Innore is not liable for non-performance caused by force majeure events beyond its reasonable control.

13.2. In case of force majeure, Innore’s delivery time is extended by the duration of the obstacle and its reasonable consequences. If the obstacle lasts more than 60 days, either party may terminate the contract and the consumer receives a full refund.

14. Governing Law and Disputes

14.1. These Terms are governed by Norwegian law.

14.2. Disputes shall first be addressed through negotiations.

14.3. Dispute resolution bodies in Norway:

• Forbrukertilsynet — consumer guidance and supervision: www.forbrukertilsynet.no
• Forbrukerrådet — mediation of consumer disputes: www.forbrukerradet.no, Postboks 463 Sentrum, 0105 Oslo
• Forbrukerklageutvalget — binding decisions in unresolved disputes: www.forbrukerklageutvalget.no

Innore has not undertaken to use any specific out-of-court dispute resolution body, but participates in mediation through Forbrukerrådet.

14.4. If the dispute cannot be resolved out of court, the consumer may turn to a competent court. A Norwegian consumer may bring proceedings at their home venue.

15. Amendments

15.1. Innore may update these Terms. The version in force at the time the order is placed applies to that order.

15.2. Material changes are notified to registered customers by email at least 30 days before the changes take effect.

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ANNEX 1: Standard angreskjema / Standard Cancellation Form

(Dette skjemaet fylles ut og returneres bare hvis forbrukeren ønsker å gå fra avtalen. / This form must only be completed and returned if you wish to withdraw from the contract.)

To: INNORE AS Norway info@innore.eu

Jeg/vi underretter herved om at jeg/vi ønsker å gå fra min/vår avtale om kjøp av følgende varer:

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Description of the product: _______________________
• Order number: _______________________
• Ordered on: _______________________
• Received on: _______________________
• Consumer’s name: _______________________
• Consumer’s address: _______________________
• Consumer’s signature (only if submitted on paper): _______________________
• Date: _______________________