Last updated: 01.05.2026
1. Scope
1.1. These General Terms and Conditions (“Terms”) apply to all offers, orders, agreements and deliveries made by Innore OÜ (“Innore”) to business customers in the EU/EEA market, unless otherwise agreed in writing.
1.2. A business customer is any legal entity or natural person acting in the course of trade, business or profession.
1.3. These Terms do not apply to consumer purchases. Consumer purchases are governed by Innore’s Consumer Terms of Sale for the applicable domain (innore.ee or innore.eu).
1.4. Business customers in Norway are served by Innore AS (registration number 819 337 772) under separate Norwegian B2B Terms.
1.5. Any terms and conditions of the business customer are expressly rejected and do not form part of the contract unless Innore has explicitly accepted them in writing.
2. Seller Information
Innore OÜ
- Registration code: 14079548
- VAT number: EE101903255
- Registered address and warehouse: Nirgi tee 9, Reola, Kambja vald, Tartumaa, 61713, Eesti / Estonia
- Email: info@innore.eu
- Phone: +372 58504434
- Website: www.innore.eu
3. Products
3.1. Innore manufactures and sells both standard products and products made according to customer-specific requirements, including products based on drawings, measurements and configurator data.
3.2. Product descriptions, images, technical drawings and availability information are indicative unless expressly agreed otherwise in writing.
3.3. Minor deviations that do not materially affect the intended use of the product do not constitute a defect.
4. Offers and Formation of Contract
4.1. Quotations are non-binding unless stated otherwise. Quotations are valid for 30 days from issue unless a different validity period is stated.
4.2. A binding agreement is formed when the customer accepts the quotation or places an order and Innore confirms the order in writing and/or receives payment.
4.3. Any amendments to the order or agreement must be confirmed in writing by Innore.
5. Customer Responsibility
5.1. The customer is fully responsible for the accuracy of all measurements, dimensions, drawings, specifications, approvals and other information provided to Innore.
5.2. The customer must verify all relevant dimensions, compatibility and suitability before approving production.
5.3. Innore is not liable for errors, delays, incompatibility or non-conformity caused by incorrect or incomplete information provided by the customer.
5.4. If the customer provides drawings or designs, the customer warrants that the use of such materials does not infringe third-party intellectual property rights and indemnifies Innore against claims arising from such infringement.
6. Prices and Payment
6.1. Prices are stated in the quotation, order confirmation or invoice. Unless stated otherwise, prices are net of VAT, customs duties, import charges, transport and installation.
6.2. Payment terms are 100% advance payment unless otherwise agreed in writing. Where staged payment has been agreed, production or dispatch of the relevant stage is subject to timely receipt of each payment.
6.3. Production starts only after the agreed payment has been received, unless otherwise agreed.
6.4. If payment is delayed, Innore may postpone production, suspend delivery, charge statutory default interest and require compensation for recovery costs in accordance with applicable law.
6.5. Innore may adjust prices prior to the start of production to reflect material cost changes, currency fluctuations exceeding 3%, or external factors beyond Innore’s control. In such case, the customer has the right to cancel the order within 7 days of notification of the price adjustment without cancellation fee.
7. Delivery and Risk
7.1. Unless otherwise agreed in writing, delivery is EXW Innore’s premises (Nirgi tee 9, Reola, Estonia), Incoterms 2020.
7.2. Risk transfers to the customer when the goods are made available for collection or handed over in accordance with the agreed delivery term.
7.3. Delivery times are estimates unless expressly agreed as binding.
7.4. Innore is not liable for delay caused by suppliers, carriers, force majeure events, customer changes, late approvals or other circumstances beyond Innore’s reasonable control.
7.5. If the customer fails to collect the goods within 5 business days of notification that the goods are ready, Innore may charge reasonable storage fees and, after 30 days, sell the goods to a third party and offset the proceeds against the customer’s outstanding obligations.
8. Inspection and Notice of Defects
8.1. The customer must inspect the goods immediately upon receipt.
8.2. Visible transport damage or shortages must be noted on the transport document and reported without delay, and no later than 3 business days after receipt.
8.3. Other visible defects must be notified in writing without undue delay and no later than 7 days after receipt.
8.4. Hidden defects must be notified in writing without undue delay after discovery and no later than 7 days from the date on which the customer discovered or ought to have discovered the defect.
8.5. Regardless of the above, any defect must be notified within 24 months of delivery.
8.6. The customer must not install, modify or use defective goods beyond what is necessary to identify the issue before Innore has had a reasonable opportunity to assess the claim. Failure to comply may result in loss of the claim.
9. Installation, Design and Engineering
9.1. Innore does not as a rule offer installation services and does not provide structural design, engineering or structural calculation services, unless expressly agreed in writing.
9.2. The customer is solely responsible for installation, integration, project design, compliance with local laws and building regulations, and suitability of the products for the intended project and use.
9.3. Any recommendations or technical opinions provided by Innore are non-binding guidance and do not transfer design responsibility to Innore.
10. Remedies for Defects
10.1. If a product is defective and Innore is responsible for the defect, Innore may, at its option:
a) repair the product;
b) replace the product; or
c) issue an appropriate price reduction or credit note.
10.2. The customer may terminate the affected part of the contract only if:
a) repair or replacement is not possible, unreasonably delayed, or has failed after two reasonable attempts; and
b) the defect is material.
10.3. Ordinary wear and tear, damage after risk transfer, incorrect installation, improper storage, misuse, modifications by the customer or third parties, and defects caused by customer-provided data or materials are excluded from Innore’s responsibility.
11. Cancellation of Orders
11.1. Statutory consumer withdrawal rights do not apply to B2B transactions.
11.2. Orders may not be cancelled without Innore’s written consent.
11.3. If Innore agrees to cancellation after work has started, Innore may charge the customer a cancellation fee equal to the greater of:
a) the value of work performed and costs incurred (materials, labour, subcontractor costs, non-recoverable deposits, administrative costs); or
b) 30% of the net order value.
11.4. For cancellation requests received before production has started, Innore may charge an administrative fee of up to 5% of the net order value to cover processing costs.
12. Limitation of Liability
12.1. Innore is not liable for indirect or consequential loss, including loss of profit, loss of revenue, project delay, contractual penalties, liquidated damages, loss of use, loss of data or loss of business opportunity.
12.2. Innore’s total aggregate liability arising out of or in connection with a single order is limited to the net price paid by the customer for the products giving rise to the claim.
12.3. Innore’s total aggregate liability arising from the overall commercial relationship with the customer in any 12-month period is limited to the total net amount paid by the customer to Innore during that 12-month period.
12.4. Nothing in these Terms excludes or limits liability for:
a) wilful misconduct;
b) gross negligence;
c) personal injury or death caused by Innore’s negligence;
d) any liability that cannot be excluded or limited under mandatory applicable law.
13. Intellectual Property and Confidentiality
13.1. All drawings, designs, technical solutions, calculations, quotations, configurator outputs and other materials prepared by Innore remain Innore’s intellectual property unless otherwise agreed in writing.
13.2. The customer receives a non-exclusive, non-transferable right to use such materials solely for the purpose of the specific project for which they were prepared.
13.3. Each party shall keep confidential any non-public business or technical information received from the other party during cooperation and shall use it only for the performance of the contract. This obligation survives termination of the contract for 3 years.
13.4. The customer shall not reverse-engineer, copy or use Innore’s technical solutions for developing competing products.
14. Force Majeure
14.1. Innore is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, embargoes, pandemics, labour disputes, energy shortages, transport disruptions, cyber incidents, actions of public authorities, or supply chain interruptions affecting Innore or its key suppliers.
14.2. In such case, Innore’s performance time is extended for the duration of the impediment and its reasonable consequences. If the impediment lasts more than 90 days, either party may terminate the affected part of the contract by written notice without liability for damages, subject to payment for work performed and materials procured up to that date.
15. Retention of Title
15.1. Title in the goods remains with Innore until the customer has paid in full all sums due to Innore in respect of the relevant order.
15.2. Until title passes, the customer holds the goods as bailee and must store them separately and clearly identify them as Innore’s property.
16. Governing Law and Disputes
16.1. These Terms and any agreement with a business customer are governed by the laws of Estonia, excluding conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
16.2. The parties shall first seek to resolve disputes through good-faith negotiations.
16.3. If no settlement is reached within 30 days, disputes shall be submitted to the exclusive jurisdiction of the Harju County Court (Harju Maakohus) in Tallinn, Estonia, unless the parties agree on arbitration in writing.
17. Final Provisions
17.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
17.2. No failure or delay by Innore in exercising any right under these Terms constitutes a waiver of that right.
17.3. The customer may not assign or transfer any rights or obligations under the contract without Innore’s prior written consent.
17.4. Innore may amend these Terms from time to time. The version in force at the time of contract formation applies to the relevant transaction.
17.5. All notices under these Terms must be given in writing to the contact details stated in the order confirmation or in these Terms.
INNORE AS General Terms and Conditions for Business Customers (Norwegian market)
Last updated: 01.05.2026
1. Scope
1.1. These General Terms and Conditions (“Terms”) apply to all offers, orders, agreements and deliveries from INNORE AS (“Innore”) to business customers, unless otherwise agreed in writing.
1.2. A business customer is any legal entity or natural person acting in the course of trade, business or profession.
1.3. These Terms do not apply to consumer purchases. Consumer purchases are governed by Innore’s Consumer Terms of Sale.
1.4. These Terms do not apply to contracts covered by bustadoppføringslova or other laws providing the consumer with special protection in construction contracts.
1.5. Any terms from the business customer are expressly rejected and do not form part of the contract unless Innore has expressly accepted them in writing.
2. Seller Information
INNORE AS
- Registration number: 819 337 772
- VAT number: 819 337 772 MVA
- Registered address: Busedal 17, 1925 Blaker, Norge
- Warehouse address: Fallaveien 55, 1900 Fetsund, Norge
- Email: info@innore.eu
- Phone: +47 40342841
- Website: www.innore.no
- Managing Director: Tonis Kaukvere
- Sentral godkjenning: Innore AS har sentral godkjenning fra Direktoratet for byggkvalitet (DiBK) for:
- Prosjektering av konstruksjonssikkerhet i tiltaksklasse 2
- Utførelse av montering av bærende metall- eller betongkonstruksjoner i tiltaksklasse 2
3. Products and Services
3.1. Innore manufactures and sells safety railings, handrails, balcony railings and similar products in aluminium, metal and glass for construction projects.
3.2. Innore’s products are safety railings and do not constitute load-bearing structures. The products are designed to prevent falls from height and provide support, in accordance with TEK17 § 12-17 and NS-EN 1991-1-1.
3.3. All glass elements in the delivered railings are CE marked in accordance with relevant European standards (including NS 3510 on safety glass in buildings). Innore can provide a Declaration of Performance (DoP) for glass components upon written request from the customer.
3.4. Innore supplies FDV documentation (Management, Operation and Maintenance) and installation instructions with the products as standard. Innore may also provide structural calculations according to NS-EN 1991-1-1 for the project’s load conditions.
3.5. Innore does not as a standard practice offer installation services through the webshop or as part of standard deliveries. Installation services may be agreed separately in individual cases.
3.6. Product descriptions, images, technical drawings and availability information are indicative unless expressly agreed otherwise in writing.
3.7. Minor deviations that do not materially affect the intended use of the product do not constitute a defect.
4. Offers and Formation of Contract
4.1. Offers are non-binding unless otherwise stated. Offers are valid for 30 days from issue unless a different validity period is stated.
4.2. A binding agreement is formed when the customer accepts the offer or places an order, and Innore confirms the order in writing and/or receives payment.
4.3. Any amendments to the order or agreement must be confirmed in writing by Innore.
5. Customer’s Responsibility for Information
5.1. The customer is fully responsible for the accuracy of all measurements, dimensions, drawings, specifications, approvals and other information provided to Innore.
5.2. The customer must verify all relevant dimensions, compatibility and suitability before approving production.
5.3. Innore is not liable for errors, delays, incompatibility or non-conformity caused by incorrect or incomplete information provided by the customer.
5.4. If the customer provides drawings or designs, the customer warrants that the use of such materials does not infringe third-party intellectual property rights and indemnifies Innore against claims arising from such infringement.
6. Prices and Payment
6.1. Prices are stated in the offer, order confirmation or invoice. Unless otherwise stated, prices are net of VAT, customs duties, freight and installation.
6.2. The standard payment term for business customers is 30 days from invoice date, unless otherwise agreed in writing. Where staged payments have been agreed, production or dispatch of the relevant stage is subject to timely receipt of each payment.
6.3. Production starts after the agreed payment has been received, unless otherwise agreed.
6.4. In case of late payment, Innore may postpone production, withhold delivery, charge default interest under the Norwegian Late Payment Act (forsinkelsesrenteloven) and require compensation for recovery costs under applicable law (including inkassosats).
6.5. Innore may adjust prices before production starts to reflect changes in material costs, currency fluctuations exceeding 3%, or external factors beyond Innore’s control. In such case, the customer has the right to cancel the order within 7 days of notification of the price adjustment without cancellation fee.
7. Delivery and Risk
7.1. Unless otherwise agreed in writing, delivery is EXW Innore AS warehouse (Fallaveien 55, 1900 Fetsund, Norway) in accordance with Incoterms 2020.
7.2. Risk passes to the customer when the goods are made available for collection or handed over in accordance with the agreed delivery terms.
7.3. Delivery times are estimates unless expressly agreed as binding in writing.
7.4. Innore is not liable for delays caused by suppliers, carriers, force majeure events, customer changes, late approvals by the customer or other circumstances beyond Innore’s reasonable control.
7.5. If the customer fails to collect the goods within 5 business days of notification that the goods are ready, Innore may charge reasonable storage fees and, after 30 days, sell the goods to a third party and offset the proceeds against the customer’s outstanding obligations.
8. Inspection and Notice of Defects
8.1. The customer must inspect the goods immediately upon receipt.
8.2. Visible transport damage or shortages must be noted on the transport document at delivery and reported to Innore without undue delay, no later than 3 business days after receipt.
8.3. Other visible defects must be notified in writing without undue delay, no later than 7 days after receipt.
8.4. Hidden defects must be notified in writing without undue delay after discovery, and no later than 7 days from when the customer discovered or ought to have discovered the defect.
8.5. Regardless of the above, any defect must be notified within 24 months of delivery. For defects falling under bustadoppføringslova or similar special regulation, longer periods under applicable law apply.
8.6. The customer must not install, modify or use defective goods beyond what is necessary to identify the issue before Innore has had a reasonable opportunity to assess the claim. Failure to comply may result in loss of the claim.
9. Documentation and Compliance
9.1. Innore provides the following documentation with standard deliveries:
- FDV documentation (Management, Operation, Maintenance)
- installation instructions (also available at www.innore.no)
- product data sheets for supplied products.
9.2. Upon the customer’s written request, Innore may provide:
- Declarations of Performance (DoP) for glass components (issued by the glass supplier)
- CE certificates for aluminium profiles and other CE-marked components
- structural calculations according to NS-EN 1991-1-1 for the project’s load conditions.
9.3. Innore’s products do not constitute load-bearing structures. Declaration of Performance or CE marking for the railing as a whole is not required under applicable regulations. The customer is responsible for assessing whether project-specific requirements go beyond this.
9.4. Where deliveries are made to construction projects in which Norwegian Standards (for example NS 8405, NS 8406, NS 8409) or other standard contracts apply between the parties, and conflict arises between these Terms and the standard contract, the Norwegian Standard/agreed contract provisions take precedence on matters specifically regulated therein.
10. Installation, Design and Consulting
10.1. Innore does not as a rule provide installation services. The customer is solely responsible for installation, integration, project design, compliance with local laws and building regulations (including TEK17), and the product’s suitability for the project.
10.2. Innore holds central approval (sentral godkjenning) in tiltaksklasse 2 for design of structural safety and execution of installation of load-bearing metal or concrete structures. Installation services may nevertheless be agreed separately in individual cases. When installation is performed by Innore, installation terms agreed between the parties apply, as well as compliance with applicable HSE regulations (including the Working Environment Act).
10.3. Any recommendations or technical opinions provided by Innore are non-binding guidance and do not transfer design responsibility to Innore, unless expressly agreed in writing as a separate design service.
11. Remedies for Defects
11.1. If a product is defective and Innore is responsible for the defect, Innore may, at its option:
a) repair the product
b) replace the product
c) issue an appropriate price reduction or credit note.
11.2. The customer may terminate the affected part of the contract only if:
a) repair or replacement is not possible, unreasonably delayed, or has failed after two reasonable attempts, and
b) the defect is material.
11.3. Ordinary wear and tear, damage after risk transfer, incorrect installation, improper storage, misuse, modifications by the customer or third parties, and defects caused by customer-provided data or materials are excluded from Innore’s responsibility.
12. Cancellation of Orders
12.1. Statutory consumer cancellation rights do not apply to B2B transactions.
12.2. Orders may not be cancelled without Innore’s written consent.
12.3. If Innore agrees to cancellation after work has started, Innore may charge a cancellation fee equal to the greater of:
a) the value of work performed and costs incurred (materials, labour, subcontractor costs, non-refundable deposits, administrative costs), or
b) 30% of the net order value.
12.4. For cancellation requests received before production has started, Innore may charge an administrative fee of up to 5% of the net order value to cover processing costs.
13. Limitation of Liability
13.1. Innore is not liable for indirect or consequential loss, including loss of profit, loss of revenue, project delay, contractual penalties, liquidated damages, loss of use, loss of data or loss of business opportunity.
13.2. Innore’s total aggregate liability arising out of or in connection with a single order is limited to the net price paid by the customer for the products giving rise to the claim.
13.3. Innore’s total aggregate liability arising from the overall commercial relationship with the customer in any 12-month period is limited to the total net amount paid by the customer to Innore during that 12-month period.
13.4. Nothing in these Terms excludes or limits liability for:
a) wilful misconduct
b) gross negligence
c) personal injury or death caused by Innore’s negligence
d) any liability that cannot be excluded or limited under mandatory applicable law.
13.5. Innore maintains valid business and product liability insurance in the Nordic region with a minimum sum insured of 150G (Norwegian National Insurance base amount) per incident for business liability and total per insurance year for product liability. Documentation of insurance coverage may be provided upon the customer’s written request.
13.6. Where Innore uses subcontractors in connection with the delivery, it is verified that the subcontractors carry the necessary liability insurance covering damage they may cause to the customer or to third parties in connection with the work.
14. Intellectual Property and Confidentiality
14.1. All drawings, designs, technical solutions, calculations, offers, configurator data and other materials prepared by Innore remain Innore’s intellectual property unless otherwise agreed in writing. Innore’s products have registered industrial design (reg. no. DM/097771, valid in EU and Norway).
14.2. The customer receives a non-exclusive, non-transferable right to use such materials solely for the purpose of the specific project for which they were prepared.
14.3. Each party shall keep confidential non-public business or technical information received from the other party during cooperation and shall use it only for the performance of the contract. This obligation survives termination of the contract for 3 years.
14.4. The customer shall not reverse-engineer, copy or use Innore’s technical solutions to develop competing products.
15. Force majeure
15.1. Innore is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, embargoes, pandemics, labour disputes, energy crises, transport disruptions, cyber incidents, public authority actions or supply chain interruptions affecting Innore or its key suppliers.
15.2. In such cases, Innore’s performance time is extended by the duration of the obstacle and its reasonable consequences. If the obstacle lasts more than 90 days, either party may terminate the affected part of the contract by written notice without liability for damages, subject to payment for work performed and materials procured up to that date.
16. Retention of Title
16.1. Title in the goods remains with Innore until the customer has paid in full all sums due to Innore for the relevant order.
16.2. Until title passes, the customer holds the goods as bailee and must store them separately and clearly identify them as Innore’s property.
17. Personal Data
17.1. Innore processes personal data about the customer’s contact persons for performance of the contract. Further information is set out in Innore’s Privacy Policy at www.innore.no/personvern.
18. Governing Law and Disputes
18.1. These Terms and any agreement with a business customer are governed by Norwegian law, excluding conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
18.2. The parties shall first seek to resolve disputes through good-faith negotiations.
18.3. If no settlement is reached within 30 days, disputes shall be brought before the Nedre Romerike District Court (Nedre Romerike tingrett) as the exclusive venue, unless the parties agree on arbitration in writing.
19. General Provisions
19.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
19.2. No failure or delay by Innore in exercising any right under these Terms constitutes a waiver of that right.
19.3. The customer may not assign or transfer any rights or obligations under the contract without Innore’s prior written consent.
19.4. Innore may amend these Terms from time to time. The version in force at the time of contract formation applies to the relevant transaction.
19.5. All notices under these Terms must be given in writing to the contact details stated in the order confirmation or in these Terms.
